We never sell your data
Your personal information is never sold, rented, or traded to advertisers or data brokers under any circumstance.
Legal · Privacy
Privacy Policy
We respect your right to privacy. This policy explains what information we collect, why we collect it, and how we keep it safe — clearly and without legal jargon.
Last Updated: June 2026Version 1.0Effective from 1 June 2026
Privacy Protected
Securely Stored
Key Points
What You Should Know
Before reading the full policy, here are the five things that matter most.
Everything is stored securely
Data is protected using encryption and industry-standard access controls, both in transit and at rest.
Reporter identity stays private
When you file a scam report, your name, email, and contact details are never disclosed to the public or the reported party.
Used to prevent fraud — not profit from it
Information is used internally to verify reports, investigate fraud patterns, and protect the community.
You control your data
You can request access to, correction of, or deletion of your personal information at any time.
Information We Collect
TrustCheck BD collects information to deliver a reliable and safe scam reporting service. We collect only what we genuinely need to fulfil that mission.
Information you provide directly
- Your name, email address, and phone number when submitting a report or contacting us
- Scam report details — incident description, financial loss, date, and platform involved
- Evidence files such as screenshots, images, or documents uploaded to support a report
- Messages sent through our contact form or support request system
Information collected automatically
- IP address, browser type, and operating system
- Device information and approximate geographic location (country or city level — not precise GPS)
- Pages visited, links clicked, and time spent on our platform
- Referring website and exit page
- Search queries entered within TrustCheck BD
How We Use Information
We use your information strictly to fulfil TrustCheck BD's mission: helping people in Bangladesh identify and avoid digital scams. Here is exactly what that means in practice.
- Reviewing, verifying, and processing submitted scam reports
- Contacting you with updates about your report or support request
- Investigating fraud patterns and emerging digital threats in Bangladesh
- Improving platform features and resolving technical issues
- Detecting and preventing abuse, spam, or false reporting
- Meeting legal and regulatory obligations when required by law
We do not sell, license, or share your personal information with advertisers, data brokers, or marketing platforms. Full stop.
Reporting Information
When you submit a scam report to TrustCheck BD, here is what happens at each stage.
- Every report is reviewed by our verification team before any details are published
- If approved, general report details — such as the scammer's name, incident type, and location — may be made publicly visible to protect others
- Your name, email, phone number, and any other personal identifiers are never included in the public listing
- Your identity as the reporter is not shared with the reported party or any third party under any circumstances
- Reports found to contain false, misleading, or unsubstantiated information may be corrected, hidden, or removed following investigation
Contact Information
When you get in touch with TrustCheck BD through our contact form, email, or support system, we collect the following.
- Your name and email address
- The subject and full content of your message
- Any attachments or files you choose to include
This information is used only to respond to your inquiry, process your request, or investigate a concern. It is not shared with third parties for any other purpose.
Data Retention
We retain personal information only as long as necessary for the purposes described in this policy.
- Scam report data is retained as long as the report is active, or for up to three years after deactivation
- Contact and support messages are kept for up to two years for accountability and quality purposes
- Automatically collected technical data — including logs and IP addresses — is retained for up to 90 days
- If you submit a deletion request, your personal data will be removed within 30 days, subject to any legal retention obligations
Security Measures
Protecting the information you share with us is a responsibility we take seriously. We apply multiple layers of security to keep your data safe.
- All data transmitted between your browser and our servers is encrypted using HTTPS/TLS
- Personal information stored in our systems is encrypted at rest
- Access to personal data is restricted to authorized team members on a strict need-to-know basis
- Our infrastructure is monitored continuously for unusual activity and potential security incidents
- We perform periodic security reviews to identify and address vulnerabilities before they become risks
- Uploaded evidence files are stored in secure, access-controlled cloud storage environments
Third Party Services
To operate and maintain TrustCheck BD, we work with a small number of trusted service providers. These providers process some data on our behalf and are bound by data protection obligations.
Cloud hosting
- Our platform and database are hosted on a reputable cloud infrastructure provider with strong security certifications
File storage
- Evidence files uploaded to our platform are stored through a secure third-party file storage service with access controls and encryption
Email delivery
- We use a transactional email service to send report status updates, support responses, and system notifications
Analytics
- We use a privacy-focused analytics platform to understand how people use TrustCheck BD — without tracking individuals or building advertising profiles
All third-party providers are selected based on their security practices and privacy commitments. They are not authorized to use your data for their own commercial purposes.
Your Rights
You have clear rights regarding the personal information TrustCheck BD holds about you.
Right to Access
Request a copy of the personal data we hold about you
Right to Correction
Request correction of inaccurate or incomplete information
Right to Deletion
Request that your personal data be deleted, subject to legal or operational requirements
Right to Clarification
Ask us to explain how your data is being used at any time
To exercise any of these rights, use our Contact page. We will respond within a reasonable timeframe — typically within 14 working days.
Children's Privacy
TrustCheck BD is designed for users aged 13 and above. We do not knowingly collect personal information from children under the age of 13.
If you believe a child under 13 has submitted personal information to our platform, please contact us immediately and we will take prompt steps to remove that information.
Policy Updates
TrustCheck BD may revise this Privacy Policy from time to time as our services evolve or legal requirements change.
When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page. Continued use of TrustCheck BD after a policy update constitutes your acceptance of the revised terms.
For significant changes, we may provide additional notice through the platform or via email where appropriate.
Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, our team is here to help.
Questions About Privacy?
Our team is happy to clarify anything in this policy, help you exercise your data rights, or address any concerns you have.
Contact UsOur Commitment
Why Your Information Is Safe With Us
We built TrustCheck BD with privacy and security as foundational principles, not afterthoughts.
Dedicated Verification Team
Every report is reviewed by a human team member before publication. No automated system decides what becomes a public listing.
Security-First Infrastructure
Our platform runs on secure, encrypted infrastructure with layered access controls and continuous monitoring for threats.
Minimal Data Collection
We collect only what we genuinely need to deliver our service. We have no interest in building data profiles for commercial use.
No Data Commercialization
TrustCheck BD is funded by its mission — not by selling user data. Your information is never used for advertising or resale.
Data Protection
How We Protect Your Information
Data Is Never Sold
We have a strict no-sale policy. Your personal data is never traded to third parties for commercial gain.
Limited Access Control
Only authorized team members can access personal data, on a strict need-to-know basis only.
Reporter Identity Protection
Your identity as a reporter is permanently protected and never disclosed under any circumstance.
Secure Infrastructure
Encryption, continuous monitoring, and strict access controls protect all information we store.