Support Request Form
Describe your issue in detail. All submitted information is strictly confidential.
Frequently Asked Questions
Find quick answers to common support issues below
How long does it take to get a response?
Response times vary based on the priority of the issue: Urgent (2 hours), High (12 hours), Medium (24 hours), and General inquiries (72 hours). Each request is tracked, and updates are sent directly to your email.
Can I update a report after submitting it?
Yes. You can submit a new request through the support form, mention your original Report ID, and provide the additional details or files. Our moderation team will link them together.
Is my identity protected when I contact support?
Yes, absolutely. The identity of users reporting incidents is kept strictly confidential and is never disclosed publicly. Your personal contact information is restricted to authorized team members only.
What types of files are accepted as evidence?
We accept screenshots (JPG, PNG, WEBP), PDF documents, chat history exports, transaction logs, and links to relevant social media profiles. Each file must be under 8MB.
What happens after I submit a support request?
Your request is immediately assigned a unique Ticket ID and routed to the specialized team (Moderation, Verification, or Security). You can use this Ticket ID to reference your case in future updates.
Security & Compliance Notice
Please take a moment to review these principles before using the platform
All Submissions Are Logged
For security and legal compliance, every request permanently logs the timestamp, IP address, and session metadata in our system.
False Reporting Penalties
Submitting intentionally false or misleading claims to damage legitimate businesses violates our Terms of Service. This may result in account restrictions or legal action.
Cross-Team Evidence Validation
Before any data goes live on the platform, all uploaded screenshots and transaction proofs are verified internally across our moderation, verification, and security teams.
Tamper-Proof Activity Tracking
All actions taken regarding your support request are recorded in a secure, tamper-proof audit log that is only accessible to authorized personnel.